REFUNDS
DOWNLOADABLE PRODUCTS
Due to the nature of downloadable products and services, the majority of outlets do not offer refunds or exchanges for obvious reasons. However, Rise Multiversity offers refunds only under the following condition:
Due to the nature of downloadable products and services, the majority of outlets do not offer refunds or exchanges for obvious reasons. However, Rise Multiversity offers refunds only under the following condition:
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Rise Multiversity will do what it can to co-operate with you to troubleshoot if there is a problem with your order. If you still can’t download the file(s) after troubleshooting, we will provide an alternative solution for you. Your co-operation in this process is appreciated and necessary.
- I paid but I did not receive a link
Your unique download link is on the screen after purchase. It is also on your email receipt, which is issued automatically. Please check your inbox and spam folder before contacting us. Links are always automatically delivered.
- I had problems with the download link
Rise Multiversity cannot offer refunds because a download was slow or incomplete. This can be frustrating, but there are many variables. Please troubleshoot your own device / computer. There may be an issue with your ISP (Internet Service Provider) or your Wi-Fi connection. Sometimes, it’s a good idea to simply wait a few hours in case you were trying to download during a peak time.
- I cannot get the download to work on my device / computer
Downloadable products have their codecs and technical information stated in the item description. Rise Multiversity uses standard issue video and audio codecs so they are universally compatible with modern devices / computers. Rise Multiversity is not responsible if you cannot run these files on your device / computer. Please ensure you can run these files before purchase. If in doubt, please visit our support page.
- The video / audio quality does not meet my expectations
Our online events, workshops, groups, courses and other products and services are often but not always held in conference rooms and not necessarily in a controlled studio environment. Rise Multiversity is not responsible for internet connections around the globe, nor is it responsible for or in control of the third party services it uses. Recordings are edited and checked before they are released. Every effort possible is made to uphold quality. Please check the product description(s).
DONATIONS
Donations are for Rise Multiversity only. They are NOT for exchange for any products, goods, services or otherwise. Nor are they donations for any said Mentor or Associate person(s). By doing so you understand this and there are no refunds.
Donations are for Rise Multiversity only. They are NOT for exchange for any products, goods, services or otherwise. Nor are they donations for any said Mentor or Associate person(s). By doing so you understand this and there are no refunds.
ONLINE EVENTS / WORKSHOP / GROUP TICKETS
There are no refunds for events (webinars, presenations, groups, courses, workshops etc QA, or other). By registering for a group, small workshop or series you are making a commitment for the duration of that series. Please be responsible that you will be present and arrive on time before making a purchase. In addition, please make sure you have read the system requirements, Terms of Service and other documentation (see individual event page) before making a purchase.
For groups and specifically small workshops, refunds are possible, however it is under the discretion Rise Multiversity Inc. Please contact us.
There are no refunds for events (webinars, presenations, groups, courses, workshops etc QA, or other). By registering for a group, small workshop or series you are making a commitment for the duration of that series. Please be responsible that you will be present and arrive on time before making a purchase. In addition, please make sure you have read the system requirements, Terms of Service and other documentation (see individual event page) before making a purchase.
For groups and specifically small workshops, refunds are possible, however it is under the discretion Rise Multiversity Inc. Please contact us.
TOURS
For information on refunds for Tours, please read the Terms and Conditions and other documentation regarding that Tour on its individual page. If in doubt, ask the tour’s point of contact.
For information on refunds for Tours, please read the Terms and Conditions and other documentation regarding that Tour on its individual page. If in doubt, ask the tour’s point of contact.